At Tujhisaath.com, we aim to provide reliable matrimonial services. However, we understand that certain circumstances may arise requiring a refund request. This Refund Policy outlines the terms and conditions under which refunds will be processed.
1.1. Non-Refundable Services: All payments made for membership plans, premium services, and other paid features are non-refundable once the service has been activated or utilized.
1.2. Refund Eligibility: Refunds will only be considered in the case of technical errors, duplicate payments, or issues caused by Tujhisaath.com that prevent the service from being rendered as promised.
2.1. If a payment is made twice for the same service, the duplicate payment will be refunded upon verification.
2.2. Users must notify Tujhisaath.com within 7 days of the duplicate transaction by providing proof of payment.
3.1. In the event that a technical issue on our platform prevents you from accessing your purchased service, you may be eligible for a refund or service extension.
3.2. Refund requests for technical issues must be made within 7 days of the issue arising.
4.1. To request a refund, users must email info@tujhisaath.com with the following details:
5.1. Approved refunds will be processed back to the original payment method within 7–14 business days.
5.2. Tujhisaath.com is not responsible for delays caused by the payment gateway or financial institutions.
6.1. Refunds will not be granted for:
7.1. Users can cancel their membership at any time. However, cancellation does not entitle the user to a refund of any previously paid fees.
If you have any questions or concerns regarding this policy, please contact our customer support team:
